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Installation Guide

Flooring Facts

Warranty

Scheduling Installation

We will make every effort to schedule your installation on the day you request.  However, we do need a few days notice, especially on large jobs.  You may request morning or afternoon, however, we cannot give an exact time.

Installation Guide

Please read the following information to assure a smooth carpet installation.  It informs you what needs to be done to prepare for the installation.

Furniture

The room should be free of all furniture before installation can proceed.  We will assist you, for a charge, in moving some of your larger items.  Please remember, for both your protection and ours, if rooms are not cleared of furniture before installation, our company Will Not be liable for any damage that might occur directly or indirectly while handling your property.

· Remove all valuables, lamps, plants, knickknacks, etc.

· Remove dishes and crystal from hutch cabinets.

· Strip bed linens if bedroom is being carpeted.

· Clear closet floors and at least four feet from the floor up if closet is being carpeted.

Specialty Items

We all have some valued items in our homes that require the utmost care and expertise to move.  We know you will want to have these items moved by experts, as we will not be able to move them.  We cannot move grand or baby grand pianos, grandfather clocks, waterbeds, aquariums, computers, stereo sound systems, big screen TVs (TVs larger than 27 inch), entertainment centers, antiques, or pool tables.

Kitchen, Bath, and Utility Rooms

Please disconnect washer, dryer, refrigerator, icemaker, and all gas appliances.  We recommend for your safety, that a gas company or plumber disconnect and reconnect these appliances.  At your request, arrangements can be made to move disconnected appliances.  If we are installing hard or resilient flooring in your bathroom, it will be necessary to have the stool pulled and reset by a plumbing professional.

Doors

When carpeting is installed there is a possibility that the doors may not clear and swing freely.  If this is the case we will not be able to plane or cut them down.  We regret that we cannot perform this service, but it requires special tools and expertise that we are unable to provide.

Moldings

All quarter round must be removed before the installation can be done.  Regrettably, some scratching may occur during carpet installation.  This is caused by the stiffness of the carpet backing.   It is advisable to keep some paint for touch up.

Stairs

Normal stair installation requires cutting and fitting to the sides and draping carpet over each step into a waterfall.  There is a nominal charge for this type of installation.  More elaborate installations carry additional charges depending upon the type.

Seams

As your salesperson has no doubt explained, most carpet installations require the use of seams.  This is because of the width of the carpet or to enable us to make the best use of the total carpet purchased.  We use the finest seaming techniques in the industry and spend a great deal of time preparing and joining the seams so you will receive trouble free service.  McCool’s cannot guarantee any seam to BE invisible.  Even though our installers are skilled craftsmen, you may be able to see the seams.  Some are more visible than others.  This is quite normal and should be expected.

Pattern Matching

Some of today’s multi-tone carpet fabrics do not have a pattern  or color match.  Unless the carpet mill specifically calls for matching we cannot consider it part of the installation.

Disposal of Old Carpet

The installation team will pick up larger trimmings and take the old carpet to the trash pick up point on your property.  There is an additional charge for us to provide a contractor to remove the old carpeting from your property.

Installation

There may be problems that may not be seen until the actual installation has begun.  Such as, but not limited to, bad concrete, sub-floor unevenness, separated boards, loose flooring, black adhesive, padding or carpeting that is stuck to the floor.  Please understand there may be additional charges for labor and material.  The customer is responsible when someone else installs a sub-floor or repairs the floor.  We cannot be held responsible for their material or workmanship.

 No refunds or allowances will be made on special orders once flooring has been ordered.

Flooring Facts

1)       Seams are not invisible (in carpet or vinyl).

2)       All carpets will show footprints and sweeper marks. Berbers, sculptures, and commercial loops will show the least.

3)       All carpets mat and crush.  The tighter the twist and more dense the construction, the less matting and crushing will occur.

4)       Carpet and vinyl are stain resistant, NOT STAIN PROOF.

5)       A blacktop drive can discolor carpet and vinyl.

6)       High heel shoes can INDENT vinyl and carpet.

7)       Heavy objects can leave indentations in both carpet and vinyl.

8)       Black adhesive can bleed through new materials.

9)       Throw rugs can discolor vinyl flooring.

10)    Excess moisture will cause vinyl to turn purplish-gray.

11)    Moving heavy objects such as stoves and refrigerators (even on rollers) can damage floorings.

12)    Carpet backings are very rough.  Some scuffing of woodwork and walls are to be expected.

13)    Improper furniture casters can damage floors.

14)    “Shedding” - Your new carpet will shed small bits of fibers for up to six months.  Do not be alarmed if your vacuum fills up quickly.

15)    “Roll Marks”  - You may see shaded areas or lines across the width of your new carpet.  These result from the weight of the carpet resting on itself during storage.  These marks will disappear in time with normal traffic and vacuuming.  If roll marks are still visible after 90 days, please call us.

16)    “Tie Marks” - These are what appear to be lines in your new carpet, usually about 18” long on either side of the carpet.  This is where string has been tied around the roll to keep it from unrolling.  These will disappear with normal traffic and vacuuming over time.

17)    “Seam Peaking” - A natural occurrence due to the physics of power stretching a carpet combined with the use of seam tape.  The only way to eliminate this is to glue carpet directly to the floor.

Providing you with the best products and service is of the utmost importance to us.  We hope to achieve your complete satisfaction and appreciate your permitting us to serve you.  We hope you will receive many years of enjoyment from your new floor covering. 

How to pay for your new Floor

All orders require a deposit

Cash and Carry Must be paid in full at time of order.

1)       C.O.D.  This means sending final payment with installers (cash or check).

2)       Credit Cards.  We accept MasterCard, Visa, and Discover.  This must be done in the store, not over the phone.

3)       3 & 6 Month Deferred Interest.  Credit Company will carry the account.  No interest or carrying charge will apply when paid within the agreed period.

4)       Financing – up to 36 months.  Interest bearing – carried by credit company.

All Financing Programs must be set up at the time of sale.

WE DO NOT CARRY ANY ACCOUNTS THROUGH THE STORE.

Any account not paid as agreed will void all warranties.  Any account not paid in full as specified will be charged interest from date of sale.

Warranties

carpet Installation warranty

McCool’s Flooring warrants our carpet labor for a period of one (1) year from the completion of installation.  Warranty exists as long as the carpet remains installed and is occupied by original purchaser of the carpet.  This warranty applies to residential (non-commercial) installation of new carpet purchased from McCool’s Flooring and installed by McCool’s Flooring’s own installation experts over McCool’s Flooring’s pads, or direct glue down.  Types of service provided at no charge under the terms of this warranty include remaking of seams that gap, ravel, or fray.  Restretching of carpet that wrinkles, and replacement or repair of transition material (metal, vinyl strips, etc) that become loose.  This warranty does not apply to repairs necessitated by abuse, flooding, improper cleaning, or by customers’ own repairs or removal of carpet to install stereo wires, etc.  Consequential or incidental damages resulting from installation services are not covered by this warranty.

RESILIENT INSTALLATION WARRANTY

McCool’s Flooring warrants all resilient flooring labor for a period of one (1) year from the completion of installation.  This warranty applies to residential (non-commercial) installation of resilient flooring purchased from McCool’s Flooring and installed by McCool’s Flooring’s own installation experts, over underlayment purchased and installed by McCool’s Flooring and/or substrate approved by McCool’s Flooring.  This warranty does not apply to installation of resilient flooring installed over customer prepared substrate.  Types of service provided at no charge under the terms of this warranty include repair of seams that gap, repair or replacement of transition materials (metals, vinyl strips, etc.) that become loose.  This warranty does not apply to repairs necessitated by abuse, flooding, improper maintenance, and foundation settling or subfloor movement.  Consequential or incidental damages resulting from installation services are not covered by this warranty.

WARRANTY ON MATERIAL

Manufacturers strictly hold all warranties on material.  McCool’s Flooring will assist in making any claims. In such cases where replacement is necessary and your flooring is not available for any reason (such as but not limited to, discontinued, close outs, dropped patterns, one of a kind, or because of special pricing) you may select another carpet at comparable price of the original purchase. No refunds are available.

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